IT-Service-Management - Ein Modell zurBestimmung der Folgen von Interoperabilitätsstandards auf die Einbindung externer IT-Dienstleister

This article examines the impact of interoperability standards such as Web Service standards or semantic annotation of services on the outsourcing of business processes or process activities. Especially the integration of external IT service providers is considered. Therefore a decision model is developed for optimizing service portfolios regarding risk-/cost-aspects. By using an extract of the application process for current accounts we exemplify the implementation and the results of the presented model.